Learn how one RevSpring client transformed their revenue cycle by using digital communications and another transformed a fragmented patient experience into a consistent online patient engagement across all facilities.
Customer Story #1:
Because this healthcare organization consists of 12 hospitals, 200+ ambulatory sites, hospice, home health, medical equipment and other health services, the organization found their patient experience differed across facilities. Different types and styles of statements were being sent from different HIS systems, and when patients called to respond to their statements, every patient had a different experience, ranging from the self-servicing environment or the application the customer service reps used to process patient transactions. In this session, we will show how the organization enhanced their overall patient engagement and experience by evolving into one brand, one online portal, and consistent patient experience.
Customer Story #2:
By adopting a digital first strategy, in which an organization prioritizes digital delivery above traditional print and mail, this RevSpring client was able to improve costs and patient payment collection efforts. By digitally sending important information to their patients using SMS/text messages and email before a statement, it allowed patients to engage and act on the information sooner and without the cost of traditional print and mail postage. Learn how this digital first approach can be a template for patient digital adoption and what is next in their patient engagement renovations.